We pride ourself on providing a professional, culturally sensitive service to Deaf, hard of hearing and hearing people. Individuals and organisations booking interpreters through us can be confident of the following:
Auslan Connections is the only Auslan interpreting service where all profits are invested back into services which benefit the Deaf community.
Our office staff have local knowledge of Deaf relationships which assists in avoiding conflicts of interest between interpreters, hearing and Deaf clients.
Our interpreters and office staff have a sound knowledge of Deaf culture and dialect variations in Auslan.
Workplace interpreting costs can be recovered via Employment Assistance Funding (EAF). We can provide information to Employers about funding which can subsidise the cost of interpreting through the Federal Government’s Employment Assistance Fund.
Our office staff will liaise with Deaf and hearing clients to provide the most appropriate interpreter.
Deaf clients are encouraged to nominate their preferred interpreters for each assignment.
All interpreters are bound by the ASLIA code of Ethics and Guidelines for Professional Conduct.
Our office staff are able to communicate using Auslan.
A comprehensive Policy and Procedures manual is in place.
There are many points of contact to Auslan Connections including telephone, online, email, SMS, TTY and fax.
We only employ accredited NAATI (National Accreditation Authority for Translators and Interpreters) interpreters.
Interpreters are also encouraged to meet the NAATI requirements for professional development for the revalidation of their accreditation.
We have both male and female interpreters on our registry at both Professional Interpreter and Paraprofessional level as well as Deaf (Relay) Interpreters.
All interpreters are required to abide by the ASLIA Code of Ethics.
All interpreters working with us are covered by Professional Indemnity Insurance and Worker’s Compensation Cover.