Auslan Connections have worked with Caroline Conlon, Ageing Well Project Officer for Deaf Services and the Deaf Society, to create a series of video resources which aim to answer the most common questions you may have about the free interpreting service for Deaf seniors
Keep an eye out on Auslan Connections social media channels for any updates about this new service.
Click each of the questions below to watch the video responses. If you are on a mobile, try turning it to the side so you can get the full video on the screen.
What information do I need to provide to make a booking?
Auslan Connections will need your contact information and details of your booking such as;
SMS or email
Date of booking
Start and finish time
The address of the booking
Type of appointment (e.g. social outing, meeting with lawyer)
If Auslan Connections need more information, they will let you know.
How many hours of free interpreting are available?
The Federal Government has awarded Auslan Connections funding which has been split based on the amount of Deaf, deafblind and hard of hearing people there are in Australia who are over 65.
The government has estimated that on average, each deaf senior in Australia will have around 40 hours a year of free interpreting.
Can I share an interpreter?
Yes, you can share an interpreter for group bookings! For example, if you and a small group of friends who are also over 65 want to go on a museum tour, you will only need one interpreter for the whole group. Just let Auslan Connections know what the booking is for.
Can I use an interpreter for the whole day?
Depends on the appointment. Generally, any booking over an hour will mean you need to have another interpreter available as well. Let Auslan Connections staff know what you need an interpreter for and they will let you know if 1 or 2 interpreters are needed.
Can I choose my interpreter?
Yes, you can request a preferred interpreter. Otherwise, an interpreter will be selected based on your preferences.
Who runs Auslan Connections?
Auslan Connections is a joint venture between Deaf Services and the Deaf Society and Expression Australia. Regardless of where you live in Australia, Auslan Connections can book an interpreter for you.
How long does it take to book an interpreter?
Please allow a few days for an available interpreter to be found for your booking. If no one is available Auslan Connections will let you know. They will contact you to see if your booking can be rearranged for another time, or if you would prefer to use another interpreter that is not on your preferred list of interpreters.
Can I make an emergency or after hours booking for an interpreter?
Yes you can.
After-hours means from 5pm to 8am (AEST) on weekdays and all day on weekends. After-hours is when our booking offices are closed.
For QLD and NT bookings, please contact: 0455 068 500 (call or SMS).
For VIC, TAS, SA and WA bookings, please contact: (03) 9473 1174 (voice or NRS calls)
Since filming this video, a new number has been added:
For NSW and ACT bookings, please contact: 0412 422 059 (call or SMS).