Queensland Government appoints Auslan Connections Auslan provider

Media Release: Queensland State Government appoints Auslan Connections as provider of Auslan Interpreting Services.

Auslan Connections, a joint venture between Deaf Services and Vicdeaf have been appointed by the Queensland State Government to deliver sign language interpreting to all government departments and agencies across the state.

Auslan Connections has been named as one of six organisations that have been awarded the contract, and the only language provider that solely offers Auslan interpreting and other specialist sign language interpreting services.

The three-year panel contract, with an optional two-year extension, encompasses all of the State Government’s interpreting and translation needs. This includes interpreting services for immigrant and refugee languages, Aboriginal and Torres Strait Islander languages and Australian sign language (Auslan).

Fay London, Language Services Manager for Auslan Connections says the organisation is proud to provide its in-depth understanding of Deaf culture to the State Government.

“Auslan Connections is heavily invested in the development of best practice infrastructure required to increase Deaf and hard of hearing community’s access to accredited interpreters, and we are pleased to see this recognised by the State”, Ms London says.

“Being named the only organisation to solely provide Auslan interpreting to the State allows Auslan Connections the ability to deliver equality in access to Deaf Queenslanders.


“In addition to traditional face-to-face interpreting, Auslan Connections’ innovative Video Remote Interpreting (VRI) service ensures all Queenslanders have access to government services, no matter where they live in the state.

“Through our VRI service, Deaf Queenslanders are able to access an interpreter via any mobile device within 20 minutes of making a booking. This addresses supply shortfalls in the provision of Auslan interpreters in rural and remote areas.”

The contract, which has an estimated value in excess of $76M, encompasses interpreting for Queensland government departments, including; The Department of Health, the Department of Communities, Child Safety & Disability Services, the Department of Justice & Attorney General, Queensland Police Service as well as the Department of Housing & Public Works and agencies such as TAFE Queensland.