Auslan Connections Video remote interpreting

What is Video Remote Interpreting (VRI)?

VRI uses videoconferencing technology to provide you with an accredited Auslan interpreter via the internet.

Video remote interpreting allows you to see and talk to an interpreter without being in the same room, or even in the same city. Through using VRI, you are able to access services and information previously unavailable due to location, limited access to interpreters or time constraints.

How does VRI work?

Auslan Connections provides remote interpreting to suit your technology. Our service uses video conference equipment to make direct calls to your location; via either an existing video conference unit or direct to your computer or tablet.

Can I still book a face-to-face/on-site interpreter?

Of course.

At Auslan Connections, we aim to provide you with access to interpreters in a way that suits your needs.

VRI is an innovative option in situations where a on site interpreter may be difficult to arrange due to time or travel. VRI is a perfect interpreting option for short and simple appointments and meetings.

The choice is yours.

Who can access the service?

Any service, business, individual or organisation that requires Auslan – English interpreting to effectively communicate. VRI operates in the same way as traditional on-site interpreting, only the interpreter is viewed on a screen.

To investigate which technology would best suit your needs we encourage you to contact the service.

What are the benefits of using VRI?

There are a number of benefits to using VRI and include:

Fast convenient access to interpreting services
Reduces wait times for an on-site interpreter and eliminates travel time and cost for the service
Same day availability
Rates based on the time the service is used

What is the iPad Resource Loan Program?

The iPad Resource Loan Program is an innovative way for Deaf and hard of hearing people to access interpreters using Video Remote Interpreting (VRI). Deaf and hard of hearing community members can book an iPad to access interpreting through their local Deaf Services Queensland office.

Through having access to VRI via iPads, the Deaf and hard of hearing community can now connect with other service providers and discuss important life matters in any location at any time.

Auslan Connections and Deaf Services Queensland staff are ready to support the community access this service. Deaf and hard of hearing people are encouraged to visit their local Deaf Services Queensland office to find out more about how to access this service or to make a booking.

This service is currently available to Deaf and hard of hearing community members in Queensland.

What do I need in order to use the service?

In order to effectively use VRI, we recommend the technical specifications outlined overleaf. By having this equipment available, we can guarantee a clear and crisp line of communication between yourself and the interpreter.

Setting up the technology required to access VRI is quick and easy. Our ClearSea platform is incredibly user friendly and is the leading software for high quality video conferencing. Our team is available and happy to assist and support you as you establish your ClearSea software if and where required.

Software required for a successful connection

Either access to NBN (National Broadband Network), ADSL2+ or wireless 4G connection at minimum
Our LifeSize Video application, which can be downloaded by clicking here.
Either Windows, iOS, MacOS or Android operating systems

Installation of the software only needs to occur prior to your first appointment. Once the software has been successfully downloaded and tested, you will be able to access VRI for all your interpreting needs moving forward.

Hardware required for a successful connection

A computer: desktop or laptop; tablet such as an iPad or Android portable device
A webcam
A microphone
Speakers or other sound equipment to suit your environment

Are you a service based in Victoria funded by the Department of Health and Human Services?

The Victorian Government provides free access to language services required by service providers funded through the Department of Health and Human Services.

The interpreting service is provided by Auslan Connections; although bookings are required to be made through the credit line managed by VITS, the Victorian Interpreting & Translating Service.

To find out if you qualify for the credit line, please contact VITS directly:

7/620 Bourke St, Melbourne VIC 3000, Australia

Phone: (03) 9280 1941 – Facsimile: (03) 9280 1970

www.vits.com.au

For more information about the VRI service, technology queries or general questions please contact the Victorian VRI program.

Email: auslanconnections@expression.com.au

SMS: 0438 723 342

Phone: 1300 010 877

Expression Australia and Auslan Connections acknowledges the support of the Victoria State Government .